911 Dispatch Manager (Marion County Sheriff's Office)


Department: Communications
Reports To: Marion County Sheriff

Position Summary
Under the supervision of the Marion County Sheriff, the 911 Dispatch Manager is a non-exempt position under the FLSA that performs administrative and supervisory work directing the 911 Dispatchers within the Communications Department. The employee in this position is responsible for preparing work schedules, training, reviewing and updating procedure and operation manuals. The 911 Dispatch Manager is responsible for the operation of dispatch radios, computers, and telephone switches, which receive and dispatch messages, a portion of which may be of an emergency nature. This position must act quickly and efficiently, calmly, and accurately in receiving, dispatching, and processing calls and in sending proper equipment and personnel. Work will be performed in accordance with established policies, rules, regulations, and practices of the Communications Department.

Essential Functions

  • Prepares work schedules and supervises work of subordinates, prepares evaluations;
  • Trains new personnel in the use and operation of communications equipment;
  • Communicates on the radio or telephone switchboard and dispatches personnel and equipment;
  • Maintains radio contact with county wide emergency personnel at all times;
  • Relays information to other agencies, as well as to other jurisdictions regarding fire, police, or EMS matters;
  • Dispatches the fire, police and EMS departments, Corp. of Engineers, Wildlife &Parks, KHP, and water/electric utilities, as needed;
  • Provides current and accurate information on weather and road conditions;
  • Monitors alarms for businesses, banks, nursing homes, and hospitals within the county;
  • Updates NCIC policy and procedures and enters information into the NCIC computer;
  • Operates a variety of office equipment;
  • Runs vehicle and driver's license checks;
  • Answers all emergency telephone calls and operates 911 equipment;
  • Oversees maintenance of equipment/contracts;
  • Maintains KBI logs for audit purposes/validations;
  • Performs the duties of E911 coordinator;
  • Creates/maintains residential database for each city (non-incorporated);
  • Communicates with clerks of incorporated cities ref. addressing;
  • Coordinates with phone companies ref. residential database;
  • Maintains public relations with outside agencies/training;
  • Works closely with Appraisal on new structure addressing;
  • Enters and validates Misdemeanor/Felony warrants and Protection from Abuse/Stalking Orders, and Registered Sex Offender papers into the statewide system;
  • Enters NCIC imagery in NCIC entries;
  • Operates TDD and TTY program;
  • Monitors the NAWAS (National Alternate Warning Alert System);
  • Accesses information through the KCJIS Web Portal.

Marginal Functions

  • Attends State E-911 meetings and other public safety communications-related meetings;
  • Provides tours of the communication center during assigned shifts;
  • Other related duties ad deemed necessary or as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employees occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

Minimum Position Requirements

Experience: Employee must be at least 21 years of age. A minimum of two years of experience in directing or supervising an emergency-oriented public safety communication organization. One to three years of emergency dispatching experience in an operational communications position, preferably in a multi-position, multi-jurisdictional environment or an equivalent combination of training and experience, which provides the required knowledge, skills and abilities required of this position. Employee is expected to have acquired the necessary information and skills to perform the job reasonably well within six months in the position.

Education: High School diploma or GED. Must be certified on NCIC within six months of employment and recertification every two years. Must be trained in TDD/TTY within 2 weeks of starting. K.C.J.I.S. certified within six months. Must be NIMS certified and Local Agency Security Officer (LASO) (monitors and maintains Internet security) certified with continual training. 24 CEU hours of training is required every 12 months, with an additional 6 hours of supervisory training. Must be a certified TAC terminal operator (Alternative Terminal Agency Coordinator), with continual training.

Skills: Ability to maintain thorough knowledge of center rules, directives, regulations, memoranda, SOPS, policies, geography, departmental organization, facilities, FCC regulations, E911 procedures, county policies, and federal, state and local laws and ordinances related to this position. Ability to maintain thorough knowledge and understanding of law enforcement communication procedures and computer applications. Ability to understand and follow the philosophies, principles, and practices of personnel training and administration; and to assess training needs and develop necessary training programs.

Excellent interpersonal and communication skills, including providing advice and directions and dealing with the public under adverse conditions. The ability to read and interpret weather information, teletypes, and maps. The ability to handle multiple calls at one time under stressful situations. The ability to assign, instruct and review work of subordinates and establish and maintain effective working relationships with associates and the general public.

The ability to plan, implement and manage a public safety communication system. The ability to gather and analyze information and prepare reports or come to conclusions in a concise and comprehensive manner. The ability to receive, interpret and follow instructions. Ability to operate a typewriter, teletype, radio communications, telephone for deaf, CAD and other related dispatcher equipment. Computer skills are mandatory. Must be familiar with Pictometry Mapping and Record Management System, Word for Windows, Excel, and Windows XP. The ability to access
information through the KCJIS Web Portal. Familiarity with FCC rules and regulations and licensing procedures. Must possess and maintain a valid Kansas Driver's License.

Problem Solving: Extensive problem solving exists in this position. Problems include handling citizen complaints and inquiries under crisis situations. Define problems and deal with a variety of situations; maintain emotional control under circumstances of extreme stress and exercise mature and independent judgment and make critical decisions.

Decision Making: Frequent decision-making exists in this position. Decisions include handling crisis while dispatching and sending the correct equipment and personnel to the scene of an accident or crime. The ability to work independently with little supervision. The ability to work under stressful conditions and deal with "life and death" decisions in an immediate, orderly, and effective manner.

Accountability: Employee does not have budgetary control of the E911 department and will not participate in the annual departmental budget process. Employee is responsible for the Confidentiality of CHRI. Employee must be bondable to become a Kansas Notary. Employee must clear a III/FBI record check.
Supervision: Limited supervision is provided by the Marion County Sheriff. Job related decisions are occasionally reviewed. Employee has supervisory responsibilities over subordinate personnel. Carries out supervisory responsibilities in accordance with the county's policies and procedures. Responsibilities include interviewing, directing work, appraising performance, rewarding, training and disciplining employees and addressing complaints and resolving problems.
Personal Relations: Frequent contact with the other county and city departments and continual contact with the general public.
Working Conditions: The majority of work is performed in an office environment.

Physical Requirements: The ability to express or exchange ideas by means of verbal communication, conveying and receiving detailed or important verbal instructions to and from other workers and the general public. The ability to sit at a computer for a long period of time. Picking, punching, typing, or otherwise working primarily with the fingers rather than with the whole hand or arm. Good hearing and clear speaking voice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or this position.

Applications may be found on the Marion County website at www.marioncoks.net or picked up at the Marion County Sheriff's Office, 202 S 4th St, Marion, KS 66861.