02/22/2018 - Dispatcher I (Franklin County)

Position Title: Dispatcher I

Department: Emergency Communications

Position Summary:

Under the general direction and supervision of the Emergency Communications Manager, the Dispatcher I performs duties to coordinate public safety (Fire, EMS, and Law Enforcement) response to protect the life and property through prompt, courteous, and efficient call processing and dispatching within Franklin County. This position includes daily contact with the public and government agencies, often in emergency situations. The employee in this position is responsible for operation of dispatch radios, computers, and telephone systems, which receive and dispatch messages, portions of which are 911 emergency calls. The Dispatcher I must act quickly, efficiently, calmly, and accurately in receiving, dispatching, and processing calls and in sending proper equipment and personnel. The employee in this position may be required to work rotating shifts, weekends, holidays, and overtime. Work will be performed in accordance with the established policies, rules, regulations, guidelines and practices of the department.

How to Apply: Complete On-Line Application at www.HRePartners.com.  

Base Rate: $14.20 per hour depending on qualifications

Testing Required: Mandatory applicant testing required. Applicant will be contacted by staff to schedule testing.

Date Opened: Thursday, February 22, 2018

Date to Close: Sunday, March 25, 2018

Hours: Rotating Shifts, evenings, weekends, holidays are required. Overtime may be required.


Additional Information:

High School Diploma or GED required. Six to twelve months related experience or training required. NCIC and Emergency Medical Dispatcher certification required within six months of employment. CPR certification required.

Maintains strict confidentiality of all calls, conversations, and written materials required.

Determines priority to dispatch calls; identifies appropriate number and type of equipment or apparatus to dispatch; and manages situations as conditions change.

Queries, enters, modifies, and clears information in local, state, and national computerized databases.

Ability to understand, write, and speak English, clearly and distinctly is required. Bi-lingual skills a plus. Ability to must be able to type 30 wpm with an accuracy rate of 90 percent is required.

Felonies and drug convictions will automatically disqualify candidate.

Ability to work effectively with co-workers, the public, and others by sharing ideas in a constructive and positive manner, often in stressful situations and to establish and maintain effective relationships with those contacted in the course of work is required.

Employee is expected to have acquired the necessary skills and knowledge to perform at an acceptable level within six months of being awarded the position.


Franklin County conducts background checks and drug screenings on all potential candidates.

Anyone with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at 785-229-3444 at least two days prior to the scheduled test or interview.

Duties listed on the job description are intended only as illustrations of the various types to work performed. Omission of specific statements of duties does not exclude them if the work is similar, related, or a logical assignment to the position. The attached job description does not constitute an employment agreement and is subject to change as the County’s needs and requirements of the job change.

The State of Kansas and Franklin County are At-Will Employment jurisdictions.

Franklin County is an Equal Employment Opportunity Employer

 

Franklin County, Kansas Job Description
Title: Dispatcher I Grade: DIS 13
Reports To: Emergency Communications Manager FLSA: Non-Exempt
Department: Emergency Communications Modified Date: 11/2016

JOB SUMMARY:

Under the general direction and supervision of the Emergency Communications Manager, the Dispatcher I performs duties to coordinate public safety (Fire, EMS, and Law Enforcement) response to protect the life and property through prompt, courteous, and efficient call processing and dispatching within Franklin County. This position includes daily contact with the public and government agencies, often in emergency situations. The employee in this position is responsible for operation of dispatch radios, computers, and telephone systems, which receive and dispatch messages, portions of which are 911 emergency calls. The Dispatcher I must act quickly, efficiently, calmly, and accurately in receiving, dispatching, and processing calls and in sending proper equipment and personnel. The employee in this position may be required to work rotating shifts, weekends, holidays, and overtime. Work will be performed in accordance with the established policies, rules, regulations, guidelines and practices of the department.

ESSENTIAL FUNCTIONS:

  • Receives calls, complaints and requests for service on radio or telephone and dispatches all emergency services in Franklin County, to include, police, fire and emergency medical;
  • Receives all emergency 911 calls and dispatches officers and equipment to emergency situations;
  • Monitors and operates a radio console and various radio frequencies to dispatch and coordinate public safety responses ranging from routine to critical;
  • Determines priority to dispatch calls; identifies appropriate number and type of equipment or apparatus to dispatch; and manages situations as conditions change;
  • Maintains radio contact with various police, fire and medical units, knowing their constant status and location. The Dispatcher I shall also communicate with other emergency support agencies;
  • Monitors and responds to a variety of technical systems and alarms and relays this information to the appropriate units;
  • Relays information to other agencies and other jurisdictions regarding fire, law enforcement, and emergency medical matters;
  • Provides current, accurate information on weather and road conditions;
  • Activates storm sirens in appropriate areas when the weather service or field officers report tornado activity or severe storms;
  • Keeps all patrol officers and supervisors informed on all pertinent issues;
  • Works within the concept of team dispatching. Shall keep dispatch partner completely informed as to activities occurring or logs made on their side of the console. Shall also assist the partner with dispatch duties whenever the need arises;
  • Queries, enters, modifies, and clears information in local, state, and national computerized databases such as ASTRA, NLETS, MVD, NCIC, and CAD pertaining to arrest warrants, driver record and history, stolen property, other similar data and transmits relevant information to the appropriate patrol units;
  • Responsible for asking key questions, providing pre-arrival instructions and determining correct emergency response on all incoming requests for medical assistance, according to guidelines as outlined in the Emergency Medical Dispatching Cards;
  • Responsible for maintaining proper records and keeping of dispatch logs;
  • Responsible for the care, handling and/or operation of City or County property and not inflict intentional damage to either City or County property;
  • Enters protection orders, weapons, warrants, sex offenders and other stolen items into National Crime Information Center Application;
  • Responds to public needs when they come to the window;
  • Assists officers in their investigation of crimes by looking up information and gathering data;
  • Responsible for assisting in the training of the new dispatchers;
  • Performs a variety of business functions and administrative support work as required;
  • Performs other duties as assigned.

SECONDARY FUNCTIONS:

  • Performs janitorial duties as deemed necessary.

SUPERVISORY FUNCTIONS:

  • None.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE OF:

  • Dispatch codes and other codes, standard abbreviations and terminology utilized in communications operations and by police, fire, and emergency medical personnel;
  • Common safety rules, regulations, procedures and practices to include basic first aid, emergency medical dispatch protocols and CPR;
  • Proper guidelines concerning the dissemination of CHRI material;
  • Jurisdictional boundaries, streets or road names, landmarks, public buildings, business locations, waterways, potential trouble spots; and the resources available to determine the location of incidents in the Franklin County and surrounding jurisdictions.
  • Radio broadcasting rules and guidelines and accurately applying them;
  • Radio and telephone communications equipment, operating them quickly and accurately;
  • State and community resources available to the Dispatcher I and the willingness to initiate their use;
  • The department's records and reporting systems, rules and regulations.

SKILLS IN:

  • Entering information into computer system, must be able to type 30 wpm with an accuracy rate of 90 percent;
  • Receiving and dispatching calls for the emergency departments within Franklin County;
  • Using logic and reasoning to identify potential solutions, conclusions or approaches to problems;
  • Operation of dispatch radios, computers, and telephone systems which receive and dispatch messages, a portion of which are 911 emergency calls;
  • Acting quickly, efficiently, calmly and accurately in receiving, dispatching and processing calls and in sending proper equipment and personnel;
  • Performing work in accordance with the established policies, rules, regulations, guidelines and practices of the department.

ABILITY TO: 

  • Speak clearly and correctly, using the English language;
  • Communicate effectively verbally and in writing;
  • Handle a variety of customer service issues with tact and diplomacy in a confidential manner and verbally solicit and obtain relevant information through radio and telephone communications;
  • Operate multiple computer programs and quickly and accurately navigate between computer and communications programs and applications;
  • Communicate and coordinate with others in a stressful environment. Maintain composure in difficult situations. Questions callers who may be verbally abusive, emotionally upset, uncooperative or frightened, remaining calm and professional at all times;
  • Work effectively with co-workers, the public, and others by sharing ideas in a constructive and positive manner, often in stressful situations. Establish and maintain effective relationships with those contacted in the course of work;
  • Maintain strict confidentiality of all calls, conversations, and written materials;
  • Work under pressure, exercise good judgment, react quickly and make accurate and sound decisions in emergency and non-emergency situations;
  • Handle multiple tasks simultaneously, under pressure, in emergency and stressful situations; plan, prioritize and carry out assignments with minimum supervision;
  • Analyze situations carefully, make quick and sound decisions, and adopt effective courses of action in both routine and non-routine situations; react calmly in a crisis situation and take responsibility for your actions;
  • Complete and accurate records and perform accounting duties;
  • Accurately perform multiple tasks, simultaneously if necessary;
  • Remember numerous details and quickly recall essential information;
  • Read, understand, and convey information found on maps;
  • Concentrate, control emotions, and assertiveness, act in a professional manner;
  • Understand and carry out oral and written orders;
  • Work rotating shifts, weekends, holidays, and overtime.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Must be certified in the use of NCIC within 6 months after employment;
  • Must be certified as an Emergency Medical Dispatcher within 6 months after employment;
  • Certified in CPR;
  • Valid driver’s license.

REQUIRED EDUCATION/OR EXPERIENCE:

  • High school diploma or G.E.D.;
  • six months to twelve months related experience or training;
  • or equivalent combination of education and experience.

PREFERRED EDUCATION/OR EXPERIENCE:

  • Associate's degree in Emergency Management, Emergency Communication, Criminal Justice or a related field of study from two-year college or technical school;
  • or one year to two years related experience and/or training;
  • or equivalent combination of education and experience.

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job:

  • The employee is regularly required to talk or listen;
  • The employee is frequently required to sit and to use hands to finger, handle, or feel;
  • The employee is occasionally required to stand; walk; reach with hands and arms;
  • Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

WORKING CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.